Property Manager FAQ

We provide remote HVAC advisory support for property managers and their maintenance staff. When your tech is at a property and is not sure what the system is doing — or when a contractor hands you a significant quote — we give you an independent, experienced perspective. We help you understand what may be happening, what steps to consider, and when a licensed contractor is the right call. We do not perform physical work, supervise repairs, or act as a licensed contractor.

We work with property managers who manage single-family rental homes in New Jersey — typically with one maintenance tech or handyman covering scattered houses across several towns. If your team makes HVAC decisions on scattered properties and you want experienced, independent backup before approving expensive work, this is built for you.

We are available Monday through Friday, 8 AM to 5 PM Eastern. Plan 1 subscribers receive next-business-day scheduling. Plan 2 subscribers receive same-business-day scheduling. Outside of business hours, email consult@comfortclarityadvisors.com and we will respond the next business day.

Your maintenance tech connects with our advisor by video — from the property or on the way there. They describe the symptoms, show the equipment if they can, and we walk through the situation together. We ask questions, explain what we are seeing, and help your tech understand what may be happening and what steps to consider. No jargon. No rushed answers.

No. Whether you have a dedicated maintenance tech, a handyman you call for everything, or you manage solo — the consultation is a conversation. You or your tech can join the video call.

Contractors come to do work. Their advice comes with a financial stake in the outcome. We are completely independent — no installations, no repairs, no commissions. When we say a repair looks warranted or a quote appears reasonable, there is no financial motive behind that assessment. That is what makes it genuinely useful.

We provide advisory guidance — helping your tech understand what may be happening and what steps to consider next. All on-site decisions, repairs, and physical work remain the responsibility of your maintenance staff and their qualified contractors. We are a second set of experienced eyes, not a remote supervisor.

Plan subscribers can send us a contractor's written quote or recommendation. We review the scope and provide independent advisory perspective on whether the recommended work appears reasonable for the situation described. Quote reviews help you ask better questions and make a more informed decision before approving significant work. Quote reviews are included in Plan 1 (up to 5 per month) and Plan 2 (up to 10 per month).

That is still valuable. You approved the work knowing it was legitimate — not just because a contractor said so. Independent confirmation before a significant decision is the point, whether it confirms the contractor or raises questions.

Our primary focus is New Jersey. If you manage properties in the area and want to discuss whether we are a good fit, contact us at consult@comfortclarityadvisors.com.

Yes. All information you share — contractor quotes, property details, and personal information — is used solely to provide your consultation. We do not sell your information. Information may be processed by service providers necessary to operate our website and deliver our services, such as payment processing. See our Privacy Policy for full details.

Never. Comfort Clarity Advisors receives nothing from any contractor, manufacturer, or distributor — no referral fees, no kickbacks, no commissions of any kind. Our only revenue comes from fees paid directly by clients. That is what makes our guidance genuinely independent.

Comfort Clarity Advisors was founded by Gaetano Caputo — an 18+ year HVAC professional with hands-on residential experience throughout New Jersey, including field experience with a major NJ gas and electric utility. EPA Section 608 certified. No financial affiliations with any HVAC contractor, manufacturer, equipment dealer, or installation company.

The Single Consultation is $179, one-time, with no subscription required. You pay through Stripe and schedule a live video call. Our advisor connects with you or your maintenance tech and walks through the situation. It is one call, one issue, no commitment.

Plan 1 is $179/month and is designed for portfolios up to 30 homes. It includes 2 video consultations per month, up to 5 quote reviews per month, and next-business-day scheduling. Plan 2 is $299/month for portfolios of 31 to 75 homes. It includes 4 video consultations per month, up to 10 quote reviews per month, same-business-day scheduling, and equipment specifications for unit turnover decisions. Both plans require a 3-month minimum commitment.

When you subscribe to Plan 1 or Plan 2, you are committing to 3 months of service from your start date. Cancellation requests submitted before the 3-month period has ended are not processed until the period closes; billing continues during that time. After the 3-month minimum, you can cancel anytime by contacting us.

No. Included consultations are per month and do not roll over. Additional consultations beyond the monthly allotment are available at $119 each on Plan 1 and $89 each on Plan 2.

Single Consultation ($179): Refundable if cancelled at least 24 hours before the scheduled call. Cancellations within 24 hours or no-shows are non-refundable. Plan subscriptions: No refunds on monthly fees already billed. Cancellation ends future billing after the 3-month minimum. Full details in our Terms & Conditions.

Yes — contact us at consult@comfortclarityadvisors.com to discuss your situation. We do not publish pricing for larger portfolios, but we are happy to talk through what support makes sense.